Common queries answered
Frequently asked Questions
Delivery times depends on the responsiveness of the brands we work with and your location. Typically (in business days):
- Processing time: Orders are processed and shipped within 1-5 days after payment confirmation.
- Shipping: International shipping times can change but generally,
- North America: 6-29 days
- Europe: 6-24 days
- Asia: 6-18 days
- Oceania: 6-18 days
- South America: 6-29 days
- Africa: 6-24 days
- Middle East: 6-24 days
If your order hasn’t been processed or shipped, you may request changes or cancellations by contacting us at support@ataloy.com. Once processing begins, we cannot guarantee changes.
We strive to ensure you’re satisfied with your purchase. Our return and exchange policy can be read here.
You can track your order using the tracking number provided in your “Shipped” confirmation email. Simply follow these steps:
Go to our Order Tracking Page
Enter your tracking number in the input box.
Click the “Track” button to view the latest shipping updates.
If you can’t find your tracking number, please check your spam or promotions folder, or contact our support team for assistance at support@ataloy.com.
We deliver worldwide!
It depends on how our facility decides to sort and ship your order. Rest assured, this will not affect your shipping cost or the estimated time of arrival.
Typically no, but depending on your country’s regulations, you may be required to pay customs or import fees. These charges are not included in the product price or shipping cost.
If your package hasn’t arrived within the expected timeframe, please contact us at support@ataloy.com with your order number, and we’ll assist you in locating it.
If you received an incorrect item, please contact us at support@ataloy.com within 5 days of delivery. Provide photos and your order number, and we will arrange a replacement or refund.
If your item arrives damaged, contact us immediately with photos of the damage and your order number. We will resolve the issue promptly, including replacement, refund, or store credit.