Delivery times depends on the responsiveness of the brands we work with and your location. Typically:

• Processing time: Orders are processed and shipped within [1-5 business days] after payment confirmation.
• Shipping: International shipping depends on location,
  • Canada: 6-12 days
  • United States: 8-12 days
  • European Union: 6-12 days
  • Australia: 6-12 days
  • UK: 6-12 days

If your order hasn’t been processed or shipped, you may request changes or cancellations by contacting us at support@ataloy.com. Once processing begins, we cannot guarantee changes.

We strive to ensure you’re satisfied with your purchase. Our return and exchange policy can be read here.

Refer to the “Shipping and Tracking” tab under the Customer Help tab in the navigation bar for details.

We currently ship to:

-All of Canada

-All of United States, except Hawaii, Alaska, and Puerto Rico.

-All of the United Kingdom

-All of Australia

-All European Union countries

It depends on how our facility decides to sort and ship your order. Rest assured, this will not affect your shipping cost or the estimated time of arrival.

Typically no, but depending on your country’s regulations, you may be required to pay customs or import fees. These charges are not included in the product price or shipping cost.

If your package hasn’t arrived within the expected timeframe, please contact us at support@ataloy.com with your order number, and we’ll assist you in locating it.

If you received an incorrect item, please contact us at support@ataloy.com within 5 days of delivery. Provide photos and your order number, and we will arrange a replacement or refund.

If your item arrives damaged, contact us immediately with photos of the damage and your order number. We will resolve the issue promptly, including replacement, refund, or store credit.